Claro SMART Connect FAQs
1. What is the Claro SMART Connect?
The Claro SMART Connect adds smart control to compatible Claro and Claro Essentials ceiling fans, allowing you to operate your fan from your smartphone using the Tuya app. Once connected to your home’s Wi-Fi network, you can adjust settings through your smart device.
2. What features can I access with the Claro SMART Connect?
Basic commands available will depend on your compatible Claro and Claro Essentials ceiling fan and may include:
- Turn the fan on or off
- Adjust fan speed
- Operate the integrated light (if applicable)
- Change light brightness and colour temperature (where supported)
- Switch between summer and winter rotation
Extra SMART features include:
- Control a single fan or group multiple compatible fans together so they operate in sync.
- Set schedules to automatically turn your fan ON or OFF to suit your daily routine. Ideal for children’s bedrooms, allowing a fan with a light to dim at a specified time.
- Create automation rules that switch your fans on automatically when the weather reaches your preferred temperature.
- Automatically turn off connected devices when you leave home for added convenience and energy savings.
3. Which Claro or Claro Essentials ceiling fans can use this chip?
Please contact our team to confirm compatibility before ordering.
4. Can I upgrade my existing Claro or Claro Essentials ceiling fan with this chip?
If you own an existing compatible Claro or Claro Essentials ceiling fan, you may be able to add the Claro SMART Connect to enable app control – the chip must be installed by a licensed electrician. As not all models are supported, please refer to the compatibility information or contact us before making your purchase.
5. Do I need an electrician to install the Claro Connect?
The chip is fitted within the ceiling fan assembly. Whether you’re purchasing a new fan or adding it to an existing fan, installation should be carried out by a licensed electrician.
6. Which app is used to control the fan?
The chip connects with the free Tuya app, available for both iOS and Android devices. Through the app, you can control your compatible ceiling fan, create schedules, manage timers, and access a range of smart home features.
7. Can I still use the supplied remote control?
Absolutely. The chip works in tandem with the remote control, so you can continue operating your fan with the remote or choose to use the Tuya app.
8. What happens if my Wi-Fi or internet connection drops out?
Your compatible Fanco ceiling fan will continue to function normally using the supplied remote control. The SMART Connect only affects app control, so once your internet connection is restored, app functionality will resume automatically.
9. What type of Wi-Fi network does the SMART Connect require?
The Claro SMART chip connects via a 2.4GHz Wi-Fi network to enable app control and smart home integration. It does not support 5GHz-only networks. If your router provides both 2.4GHz and 5GHz bands, select the 2.4GHz network when pairing the SMART Connect.
10. Can I operate my ceiling fan while I’m away from home?
Yes. As long as it is connected to your home’s Wi-Fi network and your mobile device has internet access, you can control your compatible ceiling fan from almost anywhere.
11. Do I need a separate smart hub?
No. It connects directly to your home’s Wi-Fi network, so there’s no need for an additional hub or gateway.
12. How many fans can be used per Claro Connect chip?
1 Claro Connect chip is required per 1 Claro or Claro Essentials ceiling fan. If you have multiple compatible fans, you will need a separate unit for each fan to enable smart control features.




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