Ceiling Fans Warehouse Returns & Warranties

If you have received your order and have received a wrong item, if you have a faulty product or if you would just like to return or exchange an item because you have changed your mind, please read our terms and conditions and our specific terms for returns below.

Select From The Following:


Damaged Items

Immediately upon receiving your order, check your boxes to make sure all items are present that were on your order confirmation (please do not open any boxes until you are sure you have received the correct items).

If you do find an item that has been damaged, please fill in the following form within 30 days:

 


Faulty Items

If you believe you have a faulty item(s), please read this section and fill in the following form that will be assessed by our technical staff. All faulty enquiries need to follow this processes.

1. Check your invoice for the warranty information for the fan. In most cases there will be a direct warranty line you can call for technical advice and/or warranty procedures.

2. Follow the warranty procedure – you may need proof of purchase which you can use your invoice. If you cannot find your invoice, you can submit the following form:

REQUEST FOR COPY OF INVOICE

 

If you have no direct contact details from the warranty statement on your invoice, please submit the following form:
FAULTY PRODUCT FORM – REQUEST FOR WARRANTY

Our team will try to respond to your submission within 48hours.

 


Received Item(s) Incorrectly

If you have checked the item(s) you received against the items in your order confirmation that was sent to you by email, and there are items you believe to be incorrect, please fill in the following form within 30 days:

RECEIVED WRONG ITEM FORM
Please check the details on the box carefully against your order confirmation.

Our team will try to respond to your submission within 48hours.


MISSING ITEM(S) / PART(S)
If you received your order short an item or part, please fill in the following form within 30 days:

Our team will try to respond to your submission within 48hours.

 


Change of Mind Returns / Exchanges (Credit)

Australian Consumer Law specifies that consumers are not entitled to return a product if there is no breach of a consumer guarantee. However here at Ceiling Fans Warehouse we do make some exceptions to this. Note that any products with “(Clearance!)” on them are not returnable.

Here are a few examples of Change of Mind returns: wanting a different size/colour/model, if the product is no longer required, you have different requirements that need to be fulfilled.

If you wish to proceed with your return request – it is very important that you read and understand the following conditions to make sure your item(s) comply with our policy:

  • You must notify us by submitting the correct form below strictly within 14 days from the purchase date.
  • Await acceptance by our Returns Team. If your return request is accepted, you will be notified by email with instructions for sending the item(s) back.
  • The item(s) must then be sent back promptly and received within 14 days from the date of the return acceptance email. It is imperative that you adhere to these time deadlines as no returns or exchanges (credits) will be accepted outside these time frames.
  • Goods must be in a “new” and “saleable” condition meaning that they must not have been opened or damaged (this includes the packaging). If your returned item(s) do not comply with the conditions set out in our policy, you will be charged a processing fee of $30.00 and you will need to pay all costs involved in sending the item(s) back to you.
  • All change of mind returns are subject to a restocking fee (see below for details)

Note: There are some exceptions to our change of mind returns policy (ie items that we do not offer change of mind returns on). These include: bulk quantities (3+), clearance items, special order items and 1.8m extension rods. If you are not sure about any of these conditions, please contact us.


Accepting our terms and conditions means that you accept full responsibility that you have understood and complied with all the requirements. Please use the Request Forms below to submit your request. Note that no returns will be accepted that have not gone through this process.


Item(s) For Return – Requesting A REFUND

If you have read, understood and made sure your return complies with the conditions mentioned and your request for a refund is accepted, we will refund you for the item(s) less the Processing and Re-Stocking Fee of 20% (taken from the total price of the item(s) returned by you) and less the freight cost we covered in delivering the item(s) to you in the first instance (if you received 50% off your delivery cost under our Shipping Promotion, please be aware that the delivery cost that needs to be covered in the case of a return is the full delivery cost we incurred in sending the item(s) to you, not the discounted cost we pass onto you at the time of your order.)

If you agree to the terms and conditions and your return complies with all our requirements, please request a refund by completing and submitting the form below:

RETURN – REQUESTING A REFUND

Once you have submitted this Request Form, our staff will respond to you within 48hours to let you know if your request has been successful and to provide you with further information for submitting your return. Once approved, we will provide a refund back to the card, Paypal account or bank account used to make the purchase, usually within 48hours. If you paid by direct bank transfer, we will request your bank details to be able to complete the refund. 


Item(s) For Return – Requesting An EXCHANGE / CREDIT

If you have read, understood and made sure your return complies with the conditions mentioned and your request for a credit is accepted, we will issue you a credit / store voucher so you can select the item(s) you wish to purchase in exchange. This credit will be the total price of the item(s) returned by you, less the Processing Fee of $35.00 and less the freight cost we covered in delivery in the item(s) to you in the first instance (if you received 50% off your delivery cost under our Shipping Promotion, please be aware that the delivery cost that needs to be covered in the case of a return is the full delivery cost we incurred in sending the item(s) to you, not the discounted cost we pass onto you at the time of your order.)

If you agree to the terms and conditions and your return for exchange/credit complies with all our requirements, please request the credit by completing and submitting the form below:

RETURN – REQUESTING A CREDIT/EXCHANGE

Once you have submitted this Request Form, our staff will respond to you within 48hours to let you know if your request has been successful and to provide you with further information for submitting your return.

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